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If the customer cannot confirm the information above, faculty and staff should be directed to contact their business office to update their records; current students should be directed to the Registrar's Office and incoming students should be directed to the Admissions Office. If the customer is on the phone and you are transferring the call, please do a WARM transfer.
NOTE: Employment status with the University takes precedent over student status. Therefore, students that are also receiving a check from the University should follow up with their business office, rather than the Registrar, to update their information. This would include visiting scholars, post doc, etc. This can be confirmed in Banner if you see this status on a person's record:
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