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NOTE: Customers must either contact the CSC by phone or come to a walk-in desk; no passwords or PINs can be reset by e-mail.
The following information is required (no exceptions other than KB #530584) customer is required to confirm at least 3 of the 5 pieces of information for identify verification prior to a password reset, BoilerKey PIN, or BoilerKey bypass code.
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If the customer cannot confirm at least 3 of the 5 pieces of information above, faculty and staff should be directed to contact their local business office to update their records; current students should be directed to the Registrar's Office and incoming students should be directed to the Admissions Office. If the customer is on the phone and you are transferring the call, please do a a WARM transfer transfer.
NOTE: Employment status with the University takes precedent over student status. Therefore, students that are also receiving a check from the University should follow up with their business office, rather than the Registrar, to update their information. This would include visiting scholars, post doc, etc. This can be confirmed in Banner if you see this status on a person's record:
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