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Service Request is used as a generic description for many different types of demands that are placed upon ITaP by users. Many of these are typically requests for small changes that are low risk, frequently performed, low cost, or may just be a request for information. Assume all contacts start as a Service Request until a technical issue has been identified.
Logging
Always make a ticket! All relevant information relating to the nature of the Service Request must be logged so that a full historical record is maintained. At a minimum, the following details are input during initial recording:
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