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  1. Follow steps 1-3 from above.
  2. Once the TC / DCL approves the installation of the software, assign the ticket to the ITCR_CSDS_SERV_MGRS group in FootPrints.
  3. The Service Manager for the TC / DCL will send them a Software Request Form to determine the business need for the software. 
    • The TC / DCL will work with the customer to justify the need for the new software.
  4. The form is returnedreturned to the Service Manager.  Any discrepancies are discussed and resolved.
  5. If the Service Manager approves, the request is submitted to the Manager of IT Service Management for approval. 
    • If the requested software is an upgrade to already packaged software, it only requires approval from the Manager of IT Service Management.
    • If the requested software is new, it will need to be approved by the Associate Vice President of IT Customer Relations.
  6. Once the request is approved, it is sent back to the Service Manager.  The Service Manager recordsthe approval in the ticket.
  7. The ticket is then sent to the SCCM Administrators for packaging.
  8. The software is packaged and tested with the customer.  
  9. Once the customer approves the package, a collection is created in SCCM and marked for production.  If the ticket requires further installation, it is sent back to the CSC for deployment.