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1. Staff should remain in TEL 115
2. Use the emergency flashlights for lighting. TEL has a backup generator that should kick on and restore power.
3. The phones will continue to function; they should be answered as normal. If not, we do have a landline to use. 765-496-7777. This can be used for a phone bridge during an outage.
a. Record customer contact information on paper. (Admin contacts)
b. Inform customers that questions requiring advanced troubleshooting or dispatch to a support partner may be delayed due to the power outage. Same for admins.
4. If the Service Desk Manager is not in the CSC/IOC, notify them immediately using the Emergency Contact Information. If they are not available, please follow up with one of the backup contacts.
5. If the outage lasts long enough that emergency lighting fails, or other safety factors force the evacuation of TEL/IOC, follow the instructions for the appropriate LEVEL of building evacuation on pages 2-6.
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