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Plainview PPM Pro, also known as Innotas, can be found at https://purdueit.innotas.com/

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CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis.  Time should be entered based on the number of scheduled hours you are working in a given day.  Time should NOT be entered for breaks, lunches, or status update meetings.

Time should be entered into the following "Projects" as necessary:

  • ITEU-CS-Support
  • ITEU-CS-Fix
  • ITEU-CS-Enchancement

"Support" is defined as any time spent on Service Requests phone calls or FootPrints ticket, OR time spent waiting to take the next phone call; IOC monitoring also falls into this project.  The majority of your scheduled time will likely fall within this project.

"Fix" is defined as any time spent on Incident phone calls or FootPrints ticket.

"Enhancement" is defined as any time spent on 'non-defined' projects.  For example, setting up or working a CSC Pop-up tent.

Time should also be entered for any specific projects that have been defined in Innotas and you are actively contributing to.  For example, providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project.  ←Status update meetings?

Leaves

If you are out of the office on vacation, or sick leave, you are not to enter any time for that specific day.  Additionally, you will need to mark yourself absent on the Innotas Resource Calendar.

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Daily Recording
Daily Recording

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titleWeekly Submission

Each day you are working, you should be reporting your time. However, weekly these numbers need to be uploaded to system via submission & approval.

Monday mornings you should be submitting your numbers for the previous week.

NOTE: If you don't work a first shift Monday - Friday schedule consult with your Supervisor regarding when you should be doing your reporting and submissions.
NOTE: If you are absent on your submission day, you should submit the previous week's numbers the next time you are working.

  • First, finalize your times for the preceding Friday as you would with any other daily recording
  • Once you're confident with the times recorded on your timesheet, click the "Submit" button on the actions bar towards the upper right:
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  • A popup will prompt you to confirm the submission. If there are any irregularities on your timesheet that might need an explanation, leave your Supervisor some information here in the Submission Note field, in case they need something to jog their memory down the line.
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  • Click the "Submit" button
  • Your timesheet is now "Submitted" but it MUST also be "Approved" by you.
  • To approve your timesheet for the week, click "Timesheet Approvals (0)" on the far left of the page.
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  • To approval all pending timesheets displayed, click the "Approve all" button on the actions bar towards the upper right:
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  • You will get another popup prompt to confirm the approval. Leave any relevant information in the Notes field and approve
  • Your timesheet has now been submitted and approved

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Recording Leaves
Recording Leaves

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titleRecording Leaves - Sick, Vacation, etc

rhine (Unlicensed)
I am gonna need some help here, it's a new process for me

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Initial Setup
Initial Setup

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Once set up properly, Innotas should save the configuration so you don't have to reconfigure it each time. The first time you open Innotas, it will probably look like this:

Line Items

At a minimum, all CSC Specialists should have these three line items, click "Add new" to add them to your timesheet, repeat for each:

  • Check the box at the left end of the new line,
  • Category should be "Project"
  • Title should be:
    • "ITEU-CS-Support"
    • "ITEU-CS-Fix"
    • "ITEU-CS-Enhancement"
  • Task/Type for all three should be "1 - Task 1"
  • Role for all three should be "Tech Specialist"
  • Click the "Save" button to add the project to your timesheet

NOTE: If the 'push pin' icon doesn't appear in the first column of a row, that line item hasn't been saved to your 'default' configuration, it will not be added to consecutive sheets by default. Click in the first column to add/remove it.

ITEU-CS-Support - This should be considered the 'main' focus of your time at the CSC, it corresponds to your time working on Service Requests for users.

ITEU-CS-Fix - As with any system, things break and need to be fixed, this category corresponds to your time working on Incidents, and will typically be updated the day after, in the morning after the previous day's report is available.

ITEU-CS-Enhancement - Enhancement covers most other 'non-defined' tasks that don't fall into the previous categories, training, meetings, PR tasks, etc. Consult with your Supervisor if you have questions about the classification of specific tasks.

As you spend more time at the CSC, you may be asked to participate on certain projects. Time on these 'Official' projects will need to be attributed to the appropriate project by adding it to your sheet.

Ex. providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project. 


Once configured properly, your time sheet should look like this:

NOTE: Items can be re-ordered by clicking the column headers.


Weekdays vs Weekends

By default, Innotas only shows you a Monday - Friday timesheet for each week.

If you need to report hours for a Saturday or Sunday, or maybe your week is Friday - Monday,
You can change the days that are displayed by clicking the gear in the upper right,
Then selecting/deselecting the checkboxes for the appropriate days.

NOTE: On this window you can also fill in the "Expected hours per day" box, to utilize the progress icons. Use 7.5 hours if you normally work an 8 hour shift.