Plainview PPM Pro, also known as Innotas, can be found at https://purdueit.innotas.com/
CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis. Time should be entered based on the number of scheduled hours you are working in a given day. Time should NOT be entered for breaks, lunches, or status update meetings.
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Time should also be entered for any specific projects that have been defined in Innotas and you are actively contributing to. For example, providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project.
Leaves
If you are out of the office on vacation, or sick leave, you are not to enter any time for that specific day. Additionally, you will need to mark yourself absent on the Innotas Resource Calendar.
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CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis. Time should be entered based on the number of scheduled hours you are working in a given day. Time should NOT be entered for breaks, lunches, or status update meetings. |
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The first time you open Innotas, it will probably look like this, here's how to configure it the first time so it will always look right in the future.
"Support" is defined as any time spent on Service Requests phone calls or FootPrints ticket, OR time spent waiting to take the next phone call; IOC monitoring also falls into this project. The majority of your scheduled time will likely fall within this project. "Fix" is defined as any time spent on Incident phone calls or FootPrints ticket. "Enhancement" is defined as any time spent on 'non-defined' projects. For example, setting up or working a CSC Pop-up tent. Time should also be entered for any specific projects that have been defined in Innotas and you are actively contributing to. For example, providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project. |
