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CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis.  Time should be entered based on the number of scheduled hours you are working in a given day.  Time should NOT be entered for breaks, lunches, or status update meetings

End of Shift Recording

NOTE: For your calculations, times should be rounded to the NEAREST quarter hour (0.25). If this would reduce a number to ZERO, use 0.25 instead.

1. Open Innotas to the timesheet for today.

2. Start with the number of hours you worked during your shift, likely 8 or 10, and we'll work backwards from there.

3. For a normal 8 hour shift, you get two 15 minute breaks. If you took both of them, subtract them from your total from step 1.

4. Did you have any CSC meetings today? (1on1, team meetings, stand-up meetings) These are just considered administrative overhead, the 'cost of doing business', subtract this time from your total, it's not recorded.

   NOTE: So for a 'normal' 8 hour shift that included a Morning Stand-up meeting, your total so far should be 7.25

5. Did you work on any 'official' projects? Record your time on those on their line and subtract from your running total.

6. Did you do work on any 'unofficial' projects? (liaison meetings, tents, etc) Subtract this number from your total and record it as your ITEU-CS-Enhancement for the day.

7. Record the the number remaining from your total as your ITEU-CS-Support for the day.
8. Your ITEU-CS-Fix for today will be finalized at the beginning of the following shift using information from the daily report.

Beginning of Shift Revision

In the very early morning of each day, Footprints will generate a report consisting of the time the CSC spent on Incident tickets from the previous day.

This information will be summarized using a pivot table, and posted by a Specialist/Supervisor to the Innotas channel in Slack.

Once you have this information, you can finalize your numbers from the previous day.

1. Open Innotas to the timesheet for your previous shift.
2. Consult your row of the report summary in the Innotas channel in Slack.
3. Round the number of minutes here to the nearest quarter hour (0.25), if it would round to zero, use 0.25 instead.
   NOTE: If you were working Dispatch queue during your previous shift, time on incident tickets moving through dispatch is ignored, skip this step.
4. Take your number from step 3 and record it as ITEU-CS-Fix for the previous shift.
5. Subtract your ITEU-CS-Fix time from your ITEU-CS-Support for the day.

NOTE: If it is a Monday, you should be submitting the timesheet for the previous week, see below.

Once set up properly, Innotas should save the configuration so you don't have to reconfigure it each time. The first time you open Innotas, it will probably look like this:

Project Line Items

At a minimum, all CSC Specialists should have these three line items, click "Add new" to add them to your timesheet, repeat for each:

• Check the box at the left end of the new line,
• Category should be "Project"
• Title should be:
  • "ITEU-CS-Support"
  • "ITEU-CS-Fix"
  • "ITEU-CS-Enhancement"
• Task/Type for all three should be "1 - Task 1"
• Role for all three should be "Tech Specialist"
• Click the "Save" button to add the project to your timesheet

NOTE: If the 'push pin' icon doesn't appear in the first column of a row, that line item hasn't been saved to your 'default' configuration, it will not be added to consecutive sheets by default. Click in the first column to add/remove it.

ITEU-CS-Support - This should be considered the 'main' focus of your time at the CSC, it corresponds to your time working on Service Requests for users.

ITEU-CS-Fix - As with any system, things break and need to be fixed, this category corresponds to your time working on Incidents, and will typically be updated the day after, in the morning after the previous day's report is available.

ITEU-CS-Enhancement - Enhancement covers most other 'non-defined' tasks that don't fall into the previous categories, training, meetings, PR tasks, etc. Consult with your Supervisor if you have questions about the classification of specific tasks.

As you spend more time at the CSC, you may be asked to participate on certain projects. Time on these 'Official' projects will need to be attributed to the appropriate project by adding it to your sheet.

Ex. providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project. 

Once configured properly, your time sheet should look like this:

NOTE: Items can be re-ordered by clicking the column headers.

Weekdays vs Weekends

By default, Innotas only shows you a Monday - Friday timesheet for each week.

If you need to report hours for a Saturday or Sunday, or maybe your week is Friday - Monday,
You can change the days that are displayed by clicking the gear in the upper right,
Then selecting/deselecting the checkboxes for the appropriate days.

NOTE: On this window you can also fill in the "Expected hours per day" box, to utilize the progress icons. Use 7.5 hours if you normally work an 8 hour shift.