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Open a web browser and go to Dell Active Roles located at https://ars.boilerad.purdue.edu/ARServerAdmin/.

Sign in using your BoilerAD OUAdmin account.

NOTE:  If you do not know your BoilerAD OUAdmin account username or password, please email accounts@purdue.edu.

• User Name:  boilerad\[ouadmin account]
• Password:  [ouadmin password]

Once properly logged in with your OU admin account, the top right corner should look like the following:

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Once logged in, search for the given machine's name.

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NOTE: Make sure it is a BoilerAD machine. Its name will start with “CSDS” instead of “1074”.

Check the box of the machine on the list that matches the machine name provided by the user. This will open a new column. From here, click on “BitLocker Recovery”.

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Click on the password ID that matches the one that the user sees on their screen and provide the user the 48-character Recovery Password.

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After a BitLocker key has been provided, it is best practice to restart the BitLocker encryption service using the following steps:

Suspending BitLocker Protection

• On the user's machine, click the 'Search' button and type 'BitLocker' in the Windows 10 search window.
• Choose'BitLocker Drive Encryption'. 
• Choose 'Suspend Protection' (This step requires DADMIN administrative elevation.)
• Restart the computer.

Resuming BitLocker Protection

• Following the steps above, repeat 'Step 1' and 'Step 2'.
• Select 'Resume Protection'. (This step requires DADMIN administrative elevation.)