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Search the ITaP CSC SharePoint Articles:

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SharePoint issues can be escalated to ITAP_COLLABORATION but should ONLY be escalated AFTER reviewing the following KB Articles:

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rootSharePoint

The infrastructure team has also worked to create a customer-facing FAQ web page that allows users to troubleshoot common issues with Sharepoint. This FAQ should be referenced in most, if not all, Sharepoint articles.

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titleSharepoint Frequently Asked Questions Website

https://www.itap.purdue.edu/infrastructure/collaboration/sharepoint/faq.html


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titleSharepoint & BoilerAD

SharePoint users will have trouble using the application while Purdue continues to migrate its computer systems to the new BoilerAD domain. ITaP has some instructions to help overcome the issue. 
Users will know they are affected if they see a the message “Sorry, you don’t have access to this page” on SharePoint sites to which they know they have access.
Some users may be able to log in, but may not have access to content that was previously accessible, or they may not have the ability to edit lists, libraries or pages. 
Firefox works best with SharePoint, and ITaP suggests using this browser with all SharePoint sites if possible. Some features, like “Open with Explorer” and “Export to Excel,” will still require Internet Explorer.

If a user is thusly affected in this manner, please consult the relevant article above for their particular browser.


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titleWhere can I get help with SharePoint?

To request service:

Requests for this service (new site requests, troubleshooting, professional and consultation services, etc.) can be sent by email to sharepoint@purdue.edu. This email will generate a Help Desk request.

How to report problems or issues:

If you need to report a SharePoint outage, please contact ITaP Customer Service at (765) 49-44000.

If you have a general SharePoint related inquiry, please email sharepoint@purdue.edu and your request will be submitted through our incident tracking system which is monitored during regular business hours.