| Table of Contents |
|---|
...
This section of the article is meant to point directly to these boundaries that the CSC will be utilizing during a ticketed response, or, if required, support team escalation.
As of February 28January 24th, 20192020, the SCCM environment should look like the image below when opened with the Overview tab selected by default.
...
- Available Software shows a list of software that has been pushed, either automatically or purposefully through a package, to the user's machine.
- Software will state it is ready for installation when fully downloaded and awaiting the next maintenance cycle.
- Most users will have a list of software on their CSDS or Ag-IT machines that has been mass-licensed or approved, and pushed to their machines that can be installed on request.
- Installation Status will display a pending list of programs that have progress bars as to their current installation status on the user's machine.
Once a program is selected in the Available Software list and the Install button is selected, it will move from the Available Software tab and to the Installation Status tab. - Installation Status will show a list of programs that have been installed, are downloading, or are pending installation. This is given further detail below.
- Options displays configuration settings for the particular computer on which it's installed. These settings can include work information - changing the active hours that the user typically uses the computer, to allow installation of programs outside of business hours, and days of the week that they utilize the computer. By default, the business hours settings are 5:00AM through 10:00PM, Monday through Friday.
- NOTE: The Options menu contains sensitive settings for CSDS, such as power management, maintenance and remote control options. Dissuade users from making changes to these options themselves; CSDS manages these settings.
...
- NOTE: If the selected program has already been installed, it will give you the option to Uninstall or Reinstall instead of the Install button, as shown below:
...
The program's status is listed below the Install/Reinstall/Uninstall button; this includes the installation status of the program, the version, if a restart is required post-installation, the download's size and the estimated time for it to install.
...
| Info | ||
|---|---|---|
| ||
Font requests must be approved through users submitting the correct Qualtrics form to Marketing and Media, which requires the department's approval and subsequent forwarding of a Footprints ticket. Users cannot submit font requests through emailing itap@purdue.edu; they will need to be redirected to the Qualtrics form mentioned. The CSC cannot install internet-downloaded fonts onto CSDS-managed machines. This is communicated in greater detail in the section "SCCM and Fonts". |
These requests for permission permissions are arranged through Footprints at all times, for record-keeping and ticket tracking; do not communicate with the TC or the user using only your personal Purdue email.
| Info |
|---|
Current ITaP policy and procedure has Specialists attempt to handle Support tickets with a 24 hours to 'Resolved' goal. This includes time that it takes to send to a TC and receive their written approval. |
...
It will display the name of the intended program in the top center, and is divided into three empty white boxes.
- NOTE: This is your the Specialist's last culpable opportunity to ensure that you they have the correct package selected to push to a requested computer. Double-check the name each time you use SCCM is used to push a program, font package, driver or printer.
...