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Data Center Enterprise and Storage - Todd Turner - 496-8214 / ITIDataCenterManagement@purdue.edu (read further for exceptions for who to call)


Data Center Enterprise and Storage should be notified of any red alarms that appear in StruxtureWare by phone call. Exceptions to when to call are listed below:


StruxureWare Alarms that do not require a call (and what to do instead)

Firmware/Software update pop upsSend e-mail to ITI Data Center Management.
Communication lost, Connection, or Timeout errors

This alarm means that the server tried to talk to the device and didn’t get a response. Since all of the monitoring is done via the internet there will be times when a communication signal is lost. Please wait for 10 minutes for it to try again. If it still is alarming, contact DCM via {phone & email}.   If ALL devices in a room are down, call right away. Other reasons for a communication loss alarm: the building or room lost power, device lost power, network PIC or cable failure or network switch it is connected to is down.

Humidity Alarms

Whether they are low or high humidity, these alarms in StruxureWare should be reported by email only. Do not call for these alarms.

Dew Point AlarmsThese alarms should be reported by email only.
Battery Alarms for UPS devices.

Battery alarms in StruxureWare for UPS devices (devices with "apc" or "trp" in the hostname) should be reported by email only - no phone call needed.

UNLESS!!! The battery alarm is temperature related. Then call. Ex: " internal battery temperature exceeds the critical threshold "

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Monitoring View

  • Please make sure the Monitoring view is selected (as it is by default).
  • Select All Devices
  • Double check to make sure all Data Centers are accounted for.
  • Make sure the audio alarm is enabled by completing the following steps: 
    1. Go to File > Client Preferences > Audio Settings
    2. Click on "Play Sound when an Alarm Occurs"
    3. Click on the radio button for "Select Provided Audio File"
    4. Select "Tower Clock" from the drop-down list.
    5. Click "Apply"
    6. Click "OK"

Active Alarms will be displayed under the “Active Alarms” tab, and the normal-status green checkmarks next to the devices will change to yellow or red, depending on the nature of the alarm(s).

The most important screens within the software to be monitored are the “Device Groups” and “Active Alarms” windows. We are looking for any color other than green , but specifically yellow and/or red in one or both of those windows. Yellow alarms should be monitored but not called on.

Red alarms are to be reported to Data Center Management immediately. These alarms should also have an audible ‘clock tower’ alarm to get your attention. If there is an alarm that presents and you are at all unsure of what to do, please call Todd Turner, as he would much rather be woken up for a questionable alarm rather than be left alone to sleep through a catastrophic meltdown.

All events should be logged on the ITaP Operations Log following standard procedures.

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