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- “I need this by tomorrow.”
- “We are giving a presentation next week.”
- “This is scheduled for 9:00am on Thursday.”
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Compromised Account/Password Scrambled: username [STEAM-CIRT]
For dispatch tickets with the above label:
- Apply the CSC.Steam Cirt quick issue template
- Clear the Contact Information currently in the ticket and replace with the username found in the Title of the ticket
- On the Assignees and Notifications tab, remove any CC: on the ticket
Voicemail
When customers leave a voicemail after calling 4-4000, a copy of this message is sent to itap@purdue.edu and it generates a ticket. These voicemail tickets will come into DISPATCH. As such, the attached message should be listened to, with a description of the issue written up in the tech notes, a brief description updated in the ticket title, and the customer information updated, if possible. Please precede these ticket titles with "VM - " to indicate that it is a ticket that originated as a voicemail. Ex: "VM - Boilerkey setup"
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