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- Encourage the user to request the token from their BoilerKey Self-Service Page. You may need to assist the user with logging in by providing a bypass code. Perform this step as you normally would (verify identity, etc.).
- Create a ticket for the user, classify as Security → Identity & Access Management → BoilerKey → Physical Token Replacement (or) Physical Token Request (as appropriate).
- Include in the customer note that pickup will be at WALC or HIKS from 8 am - 5 pm, Monday - Friday.with the hours above.
- Assign to yourself, and resolve the ticket.
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