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• Email 08:00-17:00 M-F, non-holiday workdays.
• Call PCA otherwise
• You will be able to identify a General Job Failure when an Abend is in the "Other Abends" only.

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File Transfer Failure:

• Restart once
• If failure continues, follow General Job Failure instructions above.
• You will be able to identify a FT Failure by looking at the name of the file and at the end you will see "FT".

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UC4 Abend Logging

How to Identify related Abends: It is important to Accurately identify abends for the PCA, below can help you do just that.

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1. You can identify the Object and Parent by looking at the RunID and Parent fields in the UC4 screen.
2. The Object will have a unique RunID and will have a matching Parent number to the RunID of the actual Parent abend. See the example below:

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One Object Showing (RunID and Parent #)

1.   Sometimes you will have just the Object appear in UC4. You can still ID the Parent by right clicking the object> Monitor Parent.
2.   You can copy the name of the parent from this screen. Please see the below screenshots.

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Single Object Showing (Only RunID)

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1. At times you will see just an object with its RunID.

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1. Right Click > Details and copy the Object and paste it in the UC4 Form as both the Object and Parent.

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Production Control has advised us the only information they need regarding UC4 abends are the "Object" (job name), "Abend/Error Code" and time of the abend. A log entry is not required for file transfers that complete successfully. Abends which require a call to the PCAs will all be entered into the log.

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"Description" - You can just enter "Sent e-mail"

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Launching Application:

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• Monitored Processes

Messages: 

• Select View

• Select Messages.

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• Right-click inside this window, scroll to the View heading in the window, and uncheck the "Hierarchical" option if checked. This will ensure that abends will display the affected job, and not its top level parent

Saving Setup  

• Click Options

• Select Save window settings now.

If you have followed the above instructions your UC4 application will look like the below Screenshot:

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UC4 - Release:

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