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goldvukn

Jennifer Murray (Unlicensed)

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  1.  Inform the user of the Labs Walk-up Help Desks, and that this is where they may collect the physical token. Labs currently maintains two such desks. Their hours and locations are (in no particular order):
    1. HIKS Undergraduate Library; Monday - Thursday: 8:00am to midnight, Friday, 8 am - 5 pm: 8:00am to 6:00pm, Saturday: 9:00am to 6:00pm, Sunday: 11:00am to midnight
    2. WALC - 2nd floor; Monday - Thursday: 8:00am to midnight, Friday, 8 am - 5 pm: 8:00am to 6:00pm, Saturday: 9:00am to 6:00pm, Sunday: 11:00am to midnigh
  1.  Encourage the user to request the token from their BoilerKey Self-Service Page. You may need to assist the user with logging in by providing a bypass code. Perform this step as you normally would (verify identity, etc.).
  2.  Create a ticket for the user, classify as Security → Identity & Access Management → BoilerKey → Physical Token Replacement (or) Physical Token Request (as appropriate).
  3.  Include in the customer note that pickup will be at WALC or HIKS from 8 am - 5 pm, Monday - Friday.
  4.  Assign to yourself, and resolve the ticket.

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