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A couple things I'm going to try to standardize here,
Tool Configuration Guide - These are going to be step-by-step guides on how to setup and configure a tool you'll be using yourself on the job
Common IncidentsIncident Guide - While the technical issues that we encounter change daily, there's about 12 or so that remain constant. I want to get them all documented fully.
Common Service RequestsRequest Guide - While the services that we offer can change over time, there's about 10 or so that remain constant. I want to get them all documented fully.
Scripts - Literally what it says, here's what you need to say to a user, word for word until you can develop your own rhythm on this particular thing.
Quick Customer Notes - The less typing you have to do for each ticket, the faster you can get through them, use these to load out your bat spec "utility belt."
Frequent Incident Fix Guides
Outlook - Building a new mail profile
Office - Running an office repair
SCCM - Restarting a failed install (CSDS Only)
Frequent Service Request Guides
New User - Account setup
Boilerkey - Initial Setup
Boilerkey - New phone
Email - Initial Setup
TC Approval Process - Technical Coordinator Contact & Approval
Shared Drive - Access to Shared Drive Request