Data Center Enterprise and Storage - Todd Turner - 496-8214 / ITIDataCenterManagement@groups.purdue.edu (read further for exceptions for who to call)
File Path: C:\IOC\dcexpert\StruxureWare Data Center Expert 7.8.0\dcexpert
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Data Center Enterprise and Storage should be notified of any red alarms that appear in StruxtureWare by phone call. Exceptions to when to call are listed below:
Main Contact: Data Center Enterprise and Storage - Todd Turner - 496-8214 / ITIDataCenterManagement@groups.purdue.edu (read further for exceptions for who to call) If you cannot reach Todd call Patrick Finnegan at 765-427-3020 (Cell), 6-1752 (Office), 765-421-6069 (Home)
StruxureWare Alarms that do not require a call (and what to do instead) | |
Firmware/Software update pop ups | Send e-mail to ITI Data Center Management. |
Communication lost, Connection, or Timeout errors | This alarm means that the server tried to talk to the device and didn’t get a response. Since all of the monitoring is done via the internet there will be times when a communication signal is lost. Please wait for 10 minutes for it to try again. If it still is alarming, contact DCM via {phone & email}. If ALL devices in a room are down, call right away. Other reasons for a communication loss alarm: the building or room lost power, device lost power, network PIC or cable failure or network switch it is connected to is down. |
Humidity Alarms | Whether they are low or high humidity, these alarms in StruxureWare should be reported by email only. Do not call for these alarms. |
Dew Point Alarms | These alarms should be reported by email only. |
Battery Alarms for UPS devices. | Battery alarms in StruxureWare for UPS devices (devices with "apc" or "trp" in the hostname) should be reported by email only - no phone call needed. UNLESS!!! The battery alarm is temperature related. Then call. Ex: " internal battery temperature exceeds the critical threshold " |
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Active Alarms will be displayed under the “Active Alarms” tab, and the normal-status green checkmarks next to the devices will change to yellow or red, depending on the nature of the alarm(s).
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The most important screens within the software to be monitored are the “Device Groups” and “Active Alarms” windows. We are looking for any color other than green , but specifically yellow and/or red in one or both of those windows. Yellow alarms should be monitored for changes, but do not need to be reported.
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