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- Caller Name?
- Spelling can be verified using the Purdue Directory.
- Caller Phone Number?
- Department?
- Title (Are they an Admin of the system they are calling in, a User of the system, etc?)
- Systems/Services/Components that are down or they are unable to access/use?
- Are they on or off campus?
- Is their issue urgent or can it wait until the next business day to be addressed (if it is after regular business hours)
- How many users are affected?
- Also write down the time of the call (for your log entry).
| Warning | ||
|---|---|---|
| ||
If a call is received from I-Light, please follow the documented procedure. |
Outgoing Calls
When you place outgoing calls please remember to practice proper phone etiquette.
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