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If a call is received from I-Light, please follow the documented procedure. |
If the issue is determined to be URGENT, contact the On-Call Supervisor.
If the caller says the issue is not urgent and can wait, please send an email to itcr-lsopsmgmt@lists.purdue.edu with the information you have gathered and mark the email as "Importance: High".
| Info | ||
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It would be very helpful to review the Change and Release Management FootPrints workspace on a daily basis, as calls may be receiving from customers attempting to access/use components that are undergoing a scheduled maintenance. |
Outgoing Calls
When you place outgoing calls please remember to practice proper phone etiquette.
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