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The IOC Outage Line (6-7272) should be answered at all times. When you answer the phone, please answer using either of the scripts below:
"ITaP OperationsIOC, this is <insert your name>, how can I help you?"
“Operations“IOC, this is <insert your name>, how can I help you?”
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When you call an on-call group please phrase as this:
• "This is <insert your name> from ITaP Operations CSC/IOC and I am trying to reach the <insert group you are calling> on-call in regards to <insert issue you are calling about>".
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