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We are a fast-paced organization with a wide variety of teams working on several different projects simultaneously. Therefore, timely and courteous internal communication is also critical to the success of our organization. We must provide responsive and friendly customer service not only to our external customers, but also to each other, so that we can make consistent progress on our projects and provide a positive work environment for all Customer Service Center staff.
Goals of the Customer Service Center
- To provide a single point of contact for customers
- To create a great place to work
- To record all contacts in the Incident Management System (Footprints)
- To provide consistent, high quality, and timely customer service
- To strive toward problem elimination