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- This would be the "Group" responsible for the entry being made.
- There are times when ITSMO, ITSO Incident Managers, etc., will call in outages and outage status updates for other groups due to staffing levels, or severity of the work being done. When this happens, the "Group" reflected should be the group that is actually working on the issue.
- Make sure you are reviewing organizational charts on a regular basis as groups need to be reported as accurately as possible.
- Calls from Instructors or their TA need to be reported as "Instructor". Calls from support staff for Instructors need to be reported as "Purdue Staff".
- If you think a group needs to be added to the drop down box or a change needs to be made to an existing group, please let the supervisors know.
- Combining log entries can have an effect on the selection that is being made here. This will be outlined in "Combining Log Entries".
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