...
When customers leave a voicemail after calling 4-4000, a copy of this message is sent to itap@purdue.edu and it generates a ticket. These voicemail tickets will come into DISPATCH. As such, the attached message should be listened to, with a description of the issue written up in the tech notes, a brief description updated in the ticket title, and the customer information updated, if possible. Please precede these ticket titles with "VM - " to indicate that it is a ticket that originated as a voicemail. Ex: "VM - Boilerkey setup"
SPAM
Every now and then there will be tickets in the queue that are spam. These tickets are not usually submitted using a Purdue Career Account (i.e. sent by a random email address). Most of them are pretty obvious that they are spam, but if you are ever unsure, follow up with leadership.
...