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Phone calls to end users should be made, if user is not present, leave a message indicating who you are (the ITaP Customer Service Center), their ticket number (for quick retrieval of their information and status of problem), and ask them to return the call to 4-4000. Once a phone call is placed and a message left with the user, the ticket should be modified to pending status, mark that a phone call was placed and Do Not E-mail the end user.
Office Phone(s)
- Make sure you answer the phone in the office promptly.
- Personal calls should be brief and when work volume is low.
- The CSC phones are for official ITaP and Purdue University business only. If someone needs to use a phone there is a courtesy phone located in ISO.
- Outgoing calls should be placed on the assigned phone number for the phone. Please leave 6-8333 and 6-8332 free for contact from IOC.
- The GIC system should be used with caution and courtesy. Please be aware that others may be on the phone or with a customer.
- The speaker phone should be used minimally to keep the noise level to a minimum.
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