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- For Faculty and Staff, assign tickets to ITPM_CSC_SPECIALISTS.
NOTE: Staff listed with the Position Title Student Service should be assigned to ITPM_CSC_REPRESENTATIVES. - For Students, assign tickets to ITPM_CSC_REPRESENTATIVES.
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If a ticket to returned to Dispatch for the CSC, the original Representative or Specialist TEAM should be assigned as the owner and then dispatched from those queues as appropriate.
AgIT Tickets - Ticket types with exceptions from normal protocol
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