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Here are some examples of 'Ag Issue' tickets, and how they should be handled:
- "Avecto Privilege Guard - User request for application"
- This is a request by an Ag user for an Ag piece of software to be installed on an Ag machine (Ag issue)
- Classify it as: IT Professional Services >> Training & Consultations >> Technical Support
- Assign to ITPM_CSC_SPECIALISTS
- Some form of a Quicken issue reported by someone from a County Extension Office
- Quicken is the software used by the County Extension Offices to manage their finances (Ag issue)
- Classify it as: IT Professional Services >> Training & Consultations >> Technical Support
- Assign to ITPM_CSC_SPECIALISTS
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