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Squared Up will notify IOC of two different types of alerts: Xymon alarms (covered in the next subsection) and Network Device Alerts (covered in the next subsection) .

Xymon Alerts:

Before calling on any alarm review the following:

1. Locate the night's planned maintenance in the Footprints Change and Release Management workspace calendar to ensure the device is not scheduled to be down.
2. If a server is either specifically mentioned in an RFC or can be inferred to be part of an RFC, no calls should be placed to the group responsible for the system. 
3. If the system is listed as anything other than production under ITIS services in the main view in Xymon do not call.

After a new Squared Up alert pops up for a production machine, If the alert is still present after 20 minutes Operations will need to call the group responsible for the system.