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System Center Configuration Manager (or SCCM) is the program by which all Specialists can 'push' software to be installed on supported machines.
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- NOTE: If the selected program is already installed, it will give you the option to Uninstall or Reinstall instead of the Install button, as shown below.
The program's status on the end user's machine is listed below the Install/Reinstall/Uninstall button; this includes the status of the program, the version, if a restart is required post-installation, the download's size and the estimated time for it to install.
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The window will display the results of the addition attempt. If it's successful, copy and paste the results (listed as shown in the third bottom-most box) into your Issue Information (tech notes) and mark the ticket as Resolved with an appropriate Customer Note.
SCCM and Fonts
All CSDSPurdue-managed owned machines have a carefully curated list of fonts for end users that are allowed to be installed and used on all machines, not just CSDS-managed machinescomputers. Fonts are not allowed to be installed by end users at will due to misappropriation of licensing; many, if not most fonts, like those acquired from well-known communally uploaded websites, are uploaded with disclaimers by the author or creator that they are free for personal use, but not commercial use - meaning that anything created with a specific font is subject to licensing that Purdue would have to pay for in order to use, whether the font was used on an internal project or a public-facing one. Because of this, end users must adhere to the fonts for which the University has purchased licenses and made available for use, with Technical Coordinator approval.
Adding a CSDS computer to a CSDS Fonts collection automatically installs the font(s) for use through the Control Panel, much like pushing a program through Software Center installs it; it is not necessary to remote in and install the font for them.
- If a user puts in a ticket requesting one or more fonts to be installed on a machine, you must first have the request approved by the department's Technical Coordinator, in writing.
- It's rare, but if a requested font collection falls under the Limiting Collection of "Cooperative Services-Desktop Support", the request ticket must be escalated to CSDS_SUPPORT, regardless of Technical Coordinator VPPA_MARKETING_CONTENT approval.
✰ IMPORTANT ✰ A user requesting a licensed font must
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have approval from VPPA_MARKETING_CONTENT for the font(s) they want to have installed on their Purdue-owned machine. If a user sends a ticket directly to the CSC requesting
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one or more fonts, direct them to the Community Hub page for Purdue Brand Fonts, and to fill out the Purdue Brand Request Form. The user will need to access this page with their BoilerKey. The link to the Request Form is shown below. Do not fulfill an end-user request for a font without it having been processed by Marketing and Media for licensing information.
- If the University computer with the fonts installed is transferred to another Purdue user, the customer/department must contact Purdue Marketing and Media via e-mail at contentmarketinghelp@purdue.edu to arrange an end-user transfer.
- For follow-up information, please view Knowledge Base Article # 816148.
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Clicking Add Computers to Collection will bring up the Add Direct Rules box, which is more fully covered in the How to Push Software Using SCCM section. Confirm that you have the correct font(s) selected, listed at the top center of the Rules box.
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If a user requests for a font to be removed from a CSDS-managed machine, the Specialist will have to remove the computer from the font collection list through the SCCM console prior to manually removing the font from the machine by remote access, otherwise it will continually push the font to the machine by SCCM's design. Many fonts, as listed above, are licensed and paid for on a user-by-user basis, and if a user leaves their department, the font can be removed from their machine as it is no longer in use.
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