| Table of Contents |
|---|
...
- NOTE: If the selected program is already installed, it will give you the option to Uninstall or Reinstall instead of the Install button, as shown below.
The program's status on the end user's machine is listed below the Install/Reinstall/Uninstall button; this includes the status of the program, the version, if a restart is required post-installation, the download's size and the estimated time for it to install.
...
- NOTE: If the computer has not been removed from the CSDS Applications - Install listed program, Software Center will consistently attempt to reinstall the program onto the listed machine during any overnight maintenance cycle, due to it registering as not installed as intended within the computing environment. Placing a program in the Installation collection tells SCCM to maintain a constant installation of the program regardless of what the user has manually requested. It is important for ticket resolution and user satisfaction that the computer in question is removed from the listed program in the Install folder, regardless of how the program is removed from the machine.
...
✰ Administrative Access Without Forcing a User to Log Out ✰
Uninstalling a program on a CSDS-managed machine usually requires you to remote into the computer, have the user log out, log in yourself with your credentials, wait for the desktop to propagateprepare, then pull up Control Panel and initiate an uninstall.
...
- While remotely accessing the user's computer, go to their Start menu.
- Perform a search for 'cmd' or 'command prompt'. Do not open it as-is; right-click the Command Prompt icon and click "Run as Administrator".
- This will prompt you for your through a UAC pop-up for CAS credentials. You should have administrative access on the machine as a Specialist; enter your credentials and click "OK".
- This will load for a moment before bringing up an Administrator: Command Prompt window, with
C:\WINDOWS\system32>following the copyright information for the version of Windows installed on the user's machine.- NOTE: If the window is only titled just "Command Prompt", you do not have administrative access, and this shortcut will not work.
- After the > symbol, enter the following in the Command Prompt:
control appwiz.cpl - After another moment of loading, this will bring up the Programs and Features menu, now with administrative rights enabled. Ensure the program that you want to uninstall is selected, then uninstall it.
- NOTE: Even if the user is on Windows 10, the Programs and Features menu should still look the same as below (the classic view, not the Windows 10 tiles view).
...
- Ensure you have the correct printer name. Users will often call in , requesting access to 'that printer down the hall' or attempt to give a vague name or location in a Footprints ticket. Each CSDS printer has a very direct naming convention to make them able to be found for troubleshooting in their physical locations and to be added through SCCM.
- CSDS printer names will start with "CSDS (underscore)...". e.g., CSDS_STEW_31_HP_4700_PCL. You can provide an estimate of where this printer is located by its naming convention - it's a CSDS managed printer, in Stewart Center, likely in room 31, or , serving near room 31, with the make and model listed. It is important to have the full name of the requested printer, due to the request requiring Technical Coordinator approval; they will need to know exactly which printer is being added. If the user has called in a request, ask them to read out the full name of the requested printer, including underscores, for clarity. You can always have the end-user find the printer's full name in a coworker's Printers and Scanners menu, if they happen to already have it added.
- Ensure that you have the userapproval of the machine's Technical Coordinator's approval. There needs to be written indication in the corresponding Footprints ticket that a TC has approved the installation of anything on a machine that they manage.
...
- NOTE: Printers are given two different names within CSDS's jurisdictionconvention. One is internal; the 1074-PRNTXXXX number - end users generally do not know these names - and the CSDS_(building)_(etc) name. Knowing one will likely get you the other.
...
What it looks like when this bar is opened (note that CSDS Printer 1074-PRNT1847 is selected):
The When maximized, this information box will grow upwards from the bottom of your screen.
...
Search for the printer's name in the CSDS Printers - Uninstall collection. Note that it shows up in the "CSDS Printer - Uninstall - Help Desk" in the Limiting Collection column. This means that the CSC can uninstall it without any escalation necessary.
Right-click the intended printer collection, and mouse over the Client Tools on Collection menu selection; click on Add Computers to Collection.
...
All Purdue-owned machines have a carefully curated list of fonts for end users that are allowed to be installed and used on all machinesPurdue computers, not just those managed by CSDS-managed computers. Fonts are not allowed to be installed by end users at will due to misappropriation of licensing; many, if not most fonts, like those acquired from well-known communally uploaded websites, are uploaded with disclaimers by the author or creator that they are free for personal use, but not commercial use - meaning that anything created with a specific font is subject to licensing that Purdue would have to pay for in order to use, whether the font was used on an internal project or a public-facing one. Because of this, end users must adhere to the fonts fonts for which the University has purchased licenses and made available for use.
Adding a CSDS computer to a CSDS Fonts collection automatically installs the font(s) for use through the Control Panel, much like pushing a program through Software Center installs it; it is not necessary to remote in and install the font for them.
- It's rare, but if a requested font collection falls under the Limiting Collection of "Cooperative Services-Desktop Support", the request ticket must be escalated to CSDS_SUPPORT, regardless of VPPA_MARKETING_CONTENT approval.
✰ IMPORTANT ✰ A user requesting a licensed font must have approval from VPPA_MARKETING_CONTENT for the font(s) they want to have installed on their Purdue-owned machine. If a user sends a ticket directly to the CSC requesting one or more fonts, direct them to the Community Hub page for Purdue Brand Fonts, and to fill out the Purdue Brand Request Form through Qualtrics. The user will need to access this page with their BoilerKey. The link to the Request Form is shown below.
- Do not fulfill an end-user request for a font without it having been processed by Marketing and Media for licensing information.
- If the University computer with the fonts installed is transferred to another Purdue user, the customer/department must contact Purdue Marketing and Media via e-mail at contentmarketinghelp@purdue.edu to arrange an end-user transfer.
...
If a user or VPPA_MARKETING_CONTENT ticket requests for a font to be removed from a CSDS-managed machine, the Specialist will have to remove the computer from the font collection list through the SCCM console prior to manually removing the font from the machine by remote access, otherwise it will continually push the font to the machine by SCCM's design. Many fonts, as listed above, are licensed and paid for on a user-by-user basis, and if a user leaves their department, the font can be removed from their machine as it is no longer in use.
...