| Table of Contents |
|---|
...
- NOTE: If the selected program is already installed, it will give you the option to Uninstall or Reinstall instead of the Install button, as shown below.
The program's status on the end user's machine is listed below the Install/Reinstall/Uninstall button; this includes the status of the program, the version, if a restart is required post-installation, the download's size and the estimated time for it to install.
...
✰ Administrative Access Without Forcing a User to Log Out ✰
Uninstalling Manually uninstalling a program on a CSDS-managed machine usually requires you to remote into the computer, have the user log out, log in yourself with your credentials, wait for the desktop to prepare, then pull up Control Panel and initiate an uninstall.
You can access the Control Panel through an administrative sign-in using the command line prompt of the machine, without logging out the user. This works for Windows 7, 8, and 10.
...
Installing a CSDS Printer on a CSDS-Managed Computer
- Ensure you have the full and correct printer name. Users will often call in requesting access to 'that printer down the hall' or attempt to give a vague name or location in a Footprints ticket. Each CSDS printer has a very direct naming convention to make them able to be found for troubleshooting in their physical locations and to be added through SCCM.
- CSDS printer names will start with "CSDS (underscore)...". e.g., CSDS_STEW_31_HP_4700_PCL. You can provide an estimate of where this printer is located by its naming convention - it's a CSDS managed printer, in Stewart Center, likely in or near room 31, with the make and model listed. It is important to have the full name of the requested printer, due to the request requiring Technical Coordinator approval; they will need to know exactly which printer is being added. If the user has called in a request, ask them to read out the full name of the requested printer, including underscores, for clarity.
- You can always have the end-user find the printer's full name in a coworker's Printers and Scanners menu, if they happen to already have it added.
- CSDS printer names will start with "CSDS (underscore)...". e.g., CSDS_STEW_31_HP_4700_PCL. You can provide an estimate of where this printer is located by its naming convention - it's a CSDS managed printer, in Stewart Center, likely in or near room 31, with the make and model listed. It is important to have the full name of the requested printer, due to the request requiring Technical Coordinator approval; they will need to know exactly which printer is being added. If the user has called in a request, ask them to read out the full name of the requested printer, including underscores, for clarity.
- Ensure that you have the approval of the machine's Technical Coordinator. There needs to be written indication in the corresponding Footprints ticket that a TC has approved the installation of anything on a machine that they manage.
...
This will bring up an Add Direct Rules box, which is more fully covered in the How to Push Software Using SCCM section. Confirm that you have the correct printer selected, listed at the top center of the Rules box.
...