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Due to the nature of our business, we must be able to guarantee staff are available to assist customers during all hours of the day. Each member of the team will work a pre-determined schedule and be expected to arrive and leave on time. You are expected to be logged into the phones and prepared to take your first call at the start of your shift. Using the rest room, getting something to drink, making something to eat, etc., should be done PRIOR to the start of your shift. If you are not available to start taking calls at the start of your shift, you may be considered tardy.
Breaks and Lunch
Unless otherwise scheduled, Specialists will have a one-hour lunch break each day. Working through lunch constitutes paid time, and could mean overtime pay. As such, Specialists are expected to not perform work-related tasks during their lunch. Specialists are also entitled to two, 15-minute breaks per day; one in the morning and one in the afternoon.
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