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Due to the nature of our business, we must be able to guarantee staff are available to assist customers during all hours of the day. Each member of the team will work a pre-determined schedule and be expected to arrive and leave on time. You You are expected to be logged into the phones and prepared to take your first call at the start of your shift. Using the rest room, getting something to drink, making something to eat, etc., should be done PRIOR to the start of your shift. If you are not available to start taking calls at the start of your shift, you may be considered tardy.
Breaks and Lunch
Unless otherwise scheduled, Specialists will have a one-hour lunch break each day. Working through lunch constitutes paid time, and could mean overtime pay. As such, Specialists are expected to not perform work-related tasks during their lunch. Specialists are also entitled to two, 15-minute breaks per day; one in the morning and one in the afternoon.
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Employees will notify leadership in the event they will be absence or late for their scheduled workday. A Ideally, a phone call should be made to speak with a member of leadership (Service Desk Manager, Supervisor, or Coordinator) prior to their shift if they will be out of the office. Sick leave should then be submitted through SuccessFactors.
Employees should keep leadership informed of any changes to the estimated time of arrival. (I.E. going to be later than expected). Subsequent email(s) directly to cscleadership@purduecscleave@purdue.edu is sufficient.
A final email should be directed to cscleadership@purduescleave@purdue.edu when the employee arrives. This message should be composed once the employee arrives, is logged in to his or her workstation, and ready to work. It should not be sent from a device while still away from the office. The timestamp from the message (not the written time of arrival) will be used to calculate/approve timecards.
Failure to notify leadership within the first hour of your scheduled workday will be considered no call / no show.
No call / no show
The first instance of a no call / no show will at minimum result in a final written warning. A second offence may result in termination of employment. If an employee has already been disciplined for dependability when a no call / no show occurs, the disciplinary process may be accelerated to termination of employment. No call / no show of 3 consecutive days will be considered job abandonment.
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