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Remember to be professional and courteous and to use common sense with what you say. Never tell a customer, “No one ever tells me anything” or “They won’t let us do anything.” This presents a bad image of you and of ITaP. When you are working, you represent ITaP. You never know who you might be talking to and what kind of relationship they have with ITaP, so always keep professionalism, courtesy and common sense in mind (smiling isn’t a bad idea either).
I certify that I have read the ITaP Customer Service Center Policies & Procedures manual. Any questions concerning these policies have been discussed with leadership. My signature also certifies my understanding of and agreement with the above policies. I understand I am responsible for monitoring all changes made to these policies.
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