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How to Suspend BitLocker

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• Open the Control Panel.

• Select BitLocker Drive Encryption or Manage BitLocker.

• Click on Suspend Protection. (This will require authentication with your DADMIN credentials.)

• Reboot the machine.

• Have the customer log into the rebooted machine.

• Open the Control Panel and select BitLocker Drive Encryption.
  
  • If “Suspend Protection” is listed, the machine is functioning as intended, and the ticket can be resolved.
  • If “Resume Protection” is listed:
    • Have the customer power off the machine.
    • Remove the power cord from the computer.
    • Press the power button on the machine for 15 seconds to discharge any latent electricity.
    • Plug the power cord back in.
    • Turn the computer on.
      • If prompted for a BitLocker Recovery Key, forward ticket on to CSDS_SUPPORT.
      • If there are no issues and "Suspend Protection" is showing in the machine's Control Panel, the ticket can be resolved.