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If leaving a voicemail message, ask the customer to call the CSC at (765) 494-4000 or come in person to the HSSE desk to verify their identity and have their password reset4000 to restore access to their account. They will need to provide information to identify themselves.
If you are unable to reach faculty at their directory number, they might not have a direct line. Try and contact the school's main office and see if you can leave them a message or get a cell phone number.
pass an ID verification.
NOTE: Be sure to reference the STEAM-CIRT ticket number when leaving a voicemail message.
Assigned Ticket Script
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Thank you for contacting the ITaP Customer Service Center. It appears that your account has been marked as compromised by our Security team and that they have scrambled your password and BoilerKey PIN to protect your personal information. There are two ways you can change your career account password, recover your PIN and regain access to your account; you can call us at (765) 494-4000, or you can visit us at our HSSE Help Center located in the Stewart Center. In compliance with FERPA, ITaP cannot provide career account password resets, BoilerKey PIN resets, or confirm personally identifying information through email communications. The owner of the requested account will need to call into the CSC personally (they will need to be either on or in physical proximity to the phone), and provide identifying information confirmed through our existing records in order to access sensitive account information and request alteration of such information. Thank you. -- < Representative's Name > ITaP Customer Service Center Self-Help Knowledgebase: http://www.purdue.edu/goldanswers (765) 494-4000 |
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