Content Comparison

Thank you for contacting the ITaP Customer Service Center.

It appears that Our security team has identified your Purdue Career Account has been compromised by an outside entity. Access to your account has been marked as compromised by our Security team and that they have scrambled your password and BoilerKey PIN to protect your personal information.There are two ways you can change your career account password, recover your PIN and to prevent further intrusion.

You will need to call in to regain access to your account; you can call us . This will require ID verification, so we cannot do that over email. If you cannot call in by phone, arrangements will need to be made to schedule a WebEx meeting with one of our team members.

At your convenience, please call into the 24/7 ITaP Customer Support Center at (765) 494-4000, or you can visit us at our HSSE Help Center located in the Stewart Center.

In compliance with FERPA, ITaP cannot provide career account password resets, BoilerKey PIN resets, or confirm personally identifying information through email communications. The owner of the requested account will need to call into the CSC personally (they will need to be either on or in physical proximity to the phone), and provide identifying information confirmed through our existing records in order to access sensitive account information and request alteration of such information.

Thank you.

--

< Representative's Name >

ITaP Customer Service Center

Self-Help Knowledgebase: http://www.purdue.edu/goldanswers

(765) 494-4000 494-4000. If we are experiencing a high number of calls at the time of your call, you may be put on hold, please stay on the line to speak with an associate to resolve the issue. Leaving a voicemail will not advance your issue towards resolution.

This ticket will be held in a resolved state until we receive your call.

Thank you,
 <your first name here>

ITaP Customer Service Center