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- Remove the laptop from the dock, or disconnect the dock cable from the laptop if applicable.
- Remove the power cable from the dock.
- Wait 30 seconds to a minute.
- Press and hold down the power button for at least 30 seconds to discharge any stored electricity.Dock the laptop and boot (Do this even if it powers on mid hold)
- Boot up the machine again. Press and hold the power button on the laptop for 30 seconds again.
- Verify with the user that the machine boots past the system logo.
- Restart to make sure Bitlocker doesn't return
NOTE: If the computer doesn't accept the BitLocker key, or is repeatedly asking for a BitLocker key, even after following the steps above, the ticket should be escalated to CSDS_SUPPORT.
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