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• After verifying your headset, please make a call from WebEx to cell phone or from your cell phone to your WebEx client to test your headset and audio. To place a call from WebEx, enter the number in the search bar exactly as you would dial from a campus phone and click the phone icon to dial.
o 5-digit campus number
o 7+(7digit local number)
o 7+1+(10-digit long distance number)
Warm Transfer Guide:
1.To Call another support team while on a call you will click on the three dots and then Conference.
2. Next you will dial in the support team you need to contact.
3.Now you will see a new call window open up with the support team. Click on Merge Calls to join the call.
Troubleshooting Services:
You may not see phone and voicemail services connecting on the first sign in after install as configuration has been downloaded that may not immediately take effect. Service status can be verified in the help menu under Health Checker. If this occurs, click on your initials, sign out, then sign in a second time.
Finesse Tips (Call Center Agent):
Be sure that Device for Calls is set to “Use my computer”. If Jabber is not registered in softphone mode, Finesse sign in will always fail.
Once you have all of this set up and properly running, launch WebEx on your local workstation, and log in as you normally would.
Order of log in:
o Log in to your computer
o Log in to webvpn2.purdue.edu via Cisco AnyConnect VPN client (if working remote)
o Log into WebEx. Place in softphone mode.
o Log into Finesse using your normal agent log in.