...
- Encourage the user to request the token from their BoilerKey Self-Service Page. You may need to assist the user with logging in by providing a bypass code. Perform this step as you normally would (verify identity, etc.).
- Create a ticket for the user, classify as Security → Identity & Access Management → BoilerKey → Physical Token Replacement (or) Physical Token Request (as appropriate).
- Include in the customer note that pickup will be at WALC or HIKS with the hours above.
- Assign to yourself, and resolve the ticket.
While users Users are able to request that tokens be mailed to them, we cannot promise if or when they will be. This is handled by another group, and occurs infrequently (mailed out in bulk ~once a month). . These requests are handled by Carol Funkhouser and occurs approx. once per week. It will be invariably quicker and more reliable for the user to come to one of the desks in HIKS or WALC to retrieve a new token.