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At times, you may wish to consult with your coworkers or manager about a particular caller’s problem. To put a caller on hold, first ask the caller if you can put them on hold. If they say yes, press the Hold button and the caller will no longer be able to hear your conversation. When you are ready to speak to the customer again, press the Hold button again.
Transferring Calls
When you need to transfer a call to another party, inform the party that you are going to transfer them, press the Transfer button, dial the number you want to transfer to, the other party should pick up. Discuss the details of the call with the other person (called a warm transfer) and then press Connect, and then press the Goodbye button when the original caller and destination party have begun their conversation.
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