loeData Center Enterprise and Storage - Todd Turner - 496-8214 / ITIDataCenterManagement@groups.purdue.edu (read further for exceptions for who to call)
File Path: C:\IOC\dcexpert\StruxureWare Data Center Expert 7.8.0\dcexpert
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Data Center Enterprise and Storage should be notified of any red alarms that appear in StruxureWare by phone call. Yellow alarms should be monitored for changes, but do not need to be reported. FIRE alarms warrants an immediate call. Exceptions to when to call are listed below:
Main Contact: Data Center Enterprise and Storage - Todd Turner 765-496-8214 / ITIDataCenterManagement@groups.purdue.edu (read further for exceptions for who to call) If you cannot reach Todd call Patrick Finnegan at 765-427-3020 (Cell), 6-1752 (Office), 765-421-6069 (Home) If you cannot reach Patrick Finnegan call
Business Hours 8 to 5pm: Joe Wenzel , Greg765765-532-3624 , Greg 765-607-6324 then Todd Turner 765-496-8214
After Business Hours: : Todd Turner 765-496-8214, Greg 765-607-6324 then Joe Wenzel 765-532-3624 .
Severity:
• Routine alarm: Call/Send email once.
Ex: crac unit failed (compressor, low or high pressure), open door
• High temps or Outage: For For a single crac unit with high temp or any alarm. Also a Metasys module would be the same. Call and then send email immediately so anyone reading email can reply. If no reply after 20-30 minutes then call the next person and send email on who you called.
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Active Alarms will be displayed under the “Active Alarms” tab, and the normal-status green checkmarks next to the devices will change to yellow or red, depending on the nature of the alarm(s).
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The most important screens within the software to be monitored are the “Device Groups” and “Active Alarms” windows. We are looking for any color other than green , but specifically yellow and/or red in one or both of those windows. Yellow alarms should be monitored for changes, but do not need to be reported.
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