...
2. The PIC the phone is plugged into is not provisioned*
a. A data ticket should be submitted in this case to activate the PIC
...
6. If the phone accepted the reset the Mute button will light up red.
* - Advanced Techniques for the Adventurous CSC Achiever:
Some Specialists, with the proper knowledge and access, may be able to use risque.itap.purdue.edu to determine a PIC's provision status prior to dispatching a service request to the Telephones team. This is extra bonus points; you are neither required nor expected to do this. But, it is possible. For further information on how Risque can make your life more interesting, please see "You and Risque; An Explorer's Guide to Risque-y Behaviour", a confluence page coming soon to a wiki near you.