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If the nature of the request, or how such a request is fulfilled, is unclear or unknown, it will either be escalated to the ITAP_CSC_REPRESENTATIVES queue or the ITAP_CSC_SPECIALISTS queue based on the customer's affiliation. This information can be found on the Contact Information tab.
- For Faculty and Staff (excluding those related to Krannert), assign tickets to ITAP_CSC_SPECIALISTS.
- For tickets originating from kcchelp@purdue.edu, involving Krannert or KCC services, or requesting assistance from Krannert IT (KCC), move to the KRAN_INCIDENT workspace and assign to Helpdesk.
NOTE: Staff listed with the Position Title Student Service should be assigned to ITAP_CSC_REPRESENTATIVES. - For Students, assign tickets to ITAP_CSC_REPRESENTATIVES.
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