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- For Faculty and Staff (excluding those related to Krannert), assign tickets to ITAP_CSC_SPECIALISTS.
- For tickets originating from kcchelp@purdue.edu, involving Krannert or KCC services, or requesting assistance from Krannert IT (KCC), move to the KRAN_INCIDENT workspace and assign to Helpdesk.assign ticket directly to ITAP_KRAN_HELPDESK
NOTE: Staff listed with the Position Title Student Service should be assigned to ITAP_CSC_REPRESENTATIVES. - For Students, assign tickets to ITAP_CSC_REPRESENTATIVES.
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