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For the following common issues, please gather the information outlined in the “What we need to know” section. Then, submit a footprints ticket with the requested information assigned to ITAP_UC_ENGINEERING. The template "CSC.TelephoneServices" should be used when requesting assistance from the telephones team.
Fun Fact: Issues with MiFi devices should NOT be assigned to UC_ENGINEERING; MiFi issues should be assigned to
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ASSET_
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MGMT
Service requests:
“I want to have Purdue Phone Service in my office”
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