The IOC operator's duties are primarily ones of observation and proactive intervention. The job revolves around inputs from Xymon and Grafana and other monitoring apps, as well as human feedback from sources such as the CSCPurdue It Service Desk, Classrooms, etc.
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| title | Instructions for Contacting an Admin Regarding an Alarm/Outage |
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Admin Follow-up Email TemplateAfter calling an admin to report an issue, a follow-up email should be sent to the admin's group (not the admin themselves) using the following template: Subject: "Follow-up regarding phone call about issue XXXXXX".
Body: <Name>,
This is a follow-up email regarding my phone conversation with <admin> about <Type of alert/Issue> for the <machine / system name>.
<Operator>
CSC/IOC Service Desk SpecialistPurdue IT Infrastructure Operations Center
(765) 496-7272
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