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For the following common issues, please gather the information outlined in the “What we need to know” section. Then, submit a footprints TDX ticket with the requested information assigned to ITAPIT_UCFIELD_ENGINEERINGOPS. The template "CSC.TelephoneServices" should be used when requesting assistance from the telephones team. The template discussed was for FootPrints, there is no such template at this point for TDX.
Fun Fact: Issues with MiFi devices should NOT be assigned to UC_ENGINEERING; MiFi issues should be assigned to ASSET_MGMT
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