UC4v12: C:\IOC\Automic\UserInterface\bin\UCDJ.EXE
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- Receive details from PCA regarding manual release job
- Get order to release the job
- Right click the held job, choose Modify Task > Release Manually
- Select Yes when the Operations Manager asks if the user wants to perform this action
- Send follow up email to the group that the job belongs to.
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ALEKS Process/UC4 Popups:
This is another process that will have a popup in the UC4 screen.
- Please Call call the PCA during non-business hours (765-496-0287) and any other instructions that the popup has in the body of the message. (Per PCA these as of 11/3/23, any popup specifically requesting to contact 765-496-0287 can now be emailed during business hours regardless of popup instructions. Other popups which request to contact a different number, like "PDW Watchdog has encountered an error" asks to call 765-494-7399, should still be called as normal unless those Admins say otherwise. Whether during business hours or non-business hours, please do not acknowledge the popups until someone has confirmed they are aware of the issue, an issue is ongoing, and/or we are already ignoring it.)
Agent Down:
To see if an agent is down in UC4 please follow the below steps:
- Look at the Activities: Monitored Processes Screen.
- If you see any of the below entries call PCA. 60287
**If you are unsure please call the number above, better to call than not**
Production Control has advised us the only information they need regarding UC4 abends are the "Object" (job name), "Abend/Error Code" and time of the abend. A log entry is not required for file transfers that complete successfully. Abends which require a call to the PCAs will all be entered into the log.
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