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Once the printer configuration page appears, the toner status will display, and a Black and White Printer will have only one toner cartridge while a Color printer has four.
Reasons to send a ticket to the Labs group:
- If the printer shows a paper jam, out of paper, or any other error, create a ticket and send it to the Labs group.
- The caller is asking for a refund of a print job, Obtain the time, date, name of printer, and number of pages to be refunded and send it in a ticket to the Labs group.
- The caller is reporting that they did not receive an increase at the beginning of the semester. All students have their accounts reset to $40 while Staff is reset to $80 during the fall semester only, not the spring semester. Send a ticket to the Labs group so they can add the missing funds to the account.
Further instructions coming: